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Frequently Asked Questions

Stores

Do you have any store locations?
We have 3 showrooms in Yangon and Mandalay. Check our storeLocations. Locations.

Delivery And Installation

Where do you deliver?
We deliver all around the cities in Myanmar. For Yangon and Mandalay, thedelivery charges will be included if your minimum purchase amount is 1,000,000MMK. It will be chargeable 20,000 MMK to City area and 50,000 MMK to out of cityarea for Yangon and Mandalay. For other cities, the delivery policy may vary.
How long at take for delivery?
Delivering for the Loose Furniture will be within 3 – 5 Days after purchase.
Delivering for Customize Furniture will be within 23 Days after confirming the Design due to the production status.
How much does delivery cost?
Delivery isFREEon any purchase over MMK 10 lakhs. If your order is under MMK 10 lakhs, there will be 20,000 MMK Delivery Charges for the City area and 50,000 MMK for outside of the City within Yangon area.
How can I track my order?
You can dial directly to our customer service team +959 254453344. for your delivery condition.
Will I have to sign for my delivery?
It’s a must to sign at “Delivery Order Sheet [DO]” when you are receiving an order and check carefully the product if is there any damages or errors.
My item haven't arrived yet. What can I do?
If your haven't arrived on time, please directly contact our customer service team Tel: +959 254453344 by mentioning the Sale Person Name and your purchased product.
How do I cange my address after my order has been placed?
We kindly ask you to call out customer service center on +959 254453344 (8:00am - 4:20pm).
Do you assamble my purchased product?
All INHOUSE Purchased Products will be assembling by INHOUSE Installation Team.
When can I expect new product(s) to be list on your website?
You can have new product(s) list on INHOUSE Official Webpage at www.inhousemm.comon every 2 months.

Support

When I need personal assistance with my order, who can I contact?
Our Showroom Sale Consultants are happy to assist you with your order on Thanthumar Showroom +959 317 55566, Kabaraye Showroom +959 443886880 and Mandalay Showroom +959 443887780 within operation hours 9:30 AM to 5:00 PM.
Can I have an appointment for consultation?
You can schedule the Furniture Consultation design at www.inhousemm.com or dial to +959 425005881 for the appointment.
How can I request after sale service from INHOUSE?
You can fill up the information with reference pictures at www.inhousemm.com >> Profile >> My History >> Service Request or dial to customer service teamat +959 254453344 and Email: service@inhousemm.com.

Payment and Pricing

What currency do you accept?
We accept both USD and MMK.
What kind of payment methods do you accept?
We support the following payment options: Cash, Credit card and Debit card.
How does part payment work?
100% payment on booking will be required for processing the order.
Can I pay on website?
Sorry, we don’t have online payment integration.
Do you accept Cash on Delivery?
Sorry, we don’t accept Cash on Delivery.
Do your prices include Taxes?
All prices include Taxes.

Account Information

How do I change my account information?
To change your account information, log in to your INHOUSE account and make any necessary changes to your address, e-mail, phone number or password. Please note that these changes will not apply to any orders that have already been placed. To change that information for an existing order, please contact ourCustomer Service team.
What do I do if I forget my password?
Go to the log-in area of INHOUSE Website and selectForgotPassword? Enter youre-mail address or phone no and we'll send you password reset link.
Is it safe to order from INHOUSE?
We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

Warranty and Return

Do you offer warranty certificate?
We provided limited warranty information of your purchased item at INHOUSE App, Warranty section. Profile >> Purchased History & Warranties.
Can I cancel an order?
Sorry, you are unable to cancel for any purchased product.
What is the return notice period?
There is no return for any purchased product without any claim or error.
How do I return a product to INHOUSE?
Kindly inform to respective sale consultant for returning purchased item due to factory error or any claim.
What if the product has missing part or defect?
Kindly contact to respective sale consultant and we would like to recommended you to check during the product installation stage.
Can I return a product that is found to be faulty upon use?
Used faulty product will be claim according to Warranty Policy and Terms & Condition . There is no return nor refund for a used product.
How long does it take to receive a refund?
Refunding period will be taking 5 to 7 days due to respective claim only.
How will I receive the refund?
You can get in Cash or AYA Bank transfer for your refund.
I have placed a part payment order including multiple items and now want to cancel one of the items from it. How will the refund be processed?
You can directly contact to Sale Consultant for your cancellation item to proceed the refund.
You are not allowed to cancel the purchased product that has been delivered to your place.

Business Sale

What services do you offer for business or offices?
We provide Customized Furnishing Design & Development, Customized Kitchen Consultation, Design & Development, Furnishing Project Development & Management and Office Turnkey Solution services.
How can I contact for business sale?
For business or project, you can directly contact to our project sale team Tel: +959 425005881 or Email: marketing@inhousemm.com
Can I request the product samples?
You can request the product samples and can have free consultation appointment through Schedule Appointment.

Do you have any more questions, Contact us.